Policies
Shipping Policy:
At That’s Basic we take pride in our efficient shipping process and the utmost care we put into packaging your orders. Here's what you can expect:
1. Processing Time: Once your order is placed, we strive to ship it within 1-2 business days. We work diligently to ensure your package is prepared and ready for its journey.
2. Packaging with Love: Each product is meticulously packed with love and care to ensure it arrives in pristine condition. Our dedicated team takes extra precautions to safeguard your items during transit.
3. Delivery Time: We partner with reliable shipping carriers to deliver your package safely and swiftly. Depending on your location, you can typically expect to receive your order within 4-5 business days after it has been shipped.
Please note that delivery times may vary based on factors beyond our control, such as festivals or unforeseen delays. Rest assured, we will always strive to provide you with accurate and transparent updates regarding the status of your shipment.
If you have any further questions or require additional assistance, please don't hesitate to reach out to our customer support team at thatsbasic09@gmail.com , We're here to help!
Exchange policy:
Should you encounter any issues with your order, such as receiving a defective product or the incorrect item, please be assured that we are committed to resolving the matter promptly. Follow these instructions for a return or exchange:
1. Contact us immediately at contact.thatsbasic@gmail.com , within 24 hours of delivery.
2. The subject line of your email should be formatted as 'Order Number – Damaged/Faulty Product.'
3. Include a full video of the unboxing, which is crucial for our assessment.
4. Upon verification, we will initiate the return process.
5. Please ensure that the product is returned in the original packaging.
6. Your exchange will be processed and dispatched within 7 working days.
We appreciate your understanding and cooperation in this process.
Jewellery Care:
All our jewellery is crafted to the highest quality to ensure that it keeps its shine for as long as possible. However, as with all jewellery, there are things you can do to help maintain your item for as long as possible.
Using a soft lint free cloth, periodically wipe your jewellery. This will keep your jewellery looking shiny. Ideally, store your purchases in a dark, cool and dry place within an air tight box or bag to help reduce scratching and tangling.
Try not to expose your jewellery to perfumes, lotions or any acidic liquids, as this may cause the plating to fade over time. Our plated jewellery is water proof and will not tarnish. However, we would advise removing all jewellery while in water and avoid extreme temperatures. Please note, plated jewellery may naturally fade over time. This is not a fault and can be avoided by caring for your jewellery as detailed above.