1. Change of Mind:
We regret to inform you that we do not offer returns or refunds for a change of mind or if you no longer want the product. We encourage careful consideration before you commit to a purchase.
2. Damaged/ Faulty Product:
Should you encounter any issues with your order, such as receiving a defective product or the incorrect item, please be assured that we are committed to resolving the matter promptly. Follow these instructions for a exchange:
1. Contact us immediately at thatsbasic09@gmail.com , within 24 hours of delivery.
2. The subject line of your email should be formatted as 'Order Number – Damaged/Faulty Product.'
3. Include a full video of the unboxing, which is crucial for our assessment.
4. Upon verification, we will initiate the return process.
5. Please ensure that the product is returned in the original packaging.
6. Your exchange will be processed and dispatched within 7 working days.
Note: No refunds will be provided.
We appreciate your understanding and cooperation in this process.